Comments on: Customer Satisfaction = Customer Retention http://www.hotelblogs.com/customer-satisfaction-customer-retention/ Hotel Blogs Wed, 08 Sep 2010 17:49:20 +0000 http://wordpress.org/?v=2.5.1 By: BJ http://www.hotelblogs.com/customer-satisfaction-customer-retention/#comment-110 BJ Mon, 21 Jul 2008 22:51:17 +0000 http://www.hotelblogs.com/?p=76#comment-110 The key thing that you mention is "major source of incoming clients, or the loss of clients." If your brand is out there all over the web and let's look at the Hotel industry on sites like TripAdvisor, Yelp.com and others; why not give your current/potential customers a place to voice their concerns, ideas and innovations? Representing a site like SuggestionBox.com we hear the concerns of both the company side and not airing all their issues in the public's eye and the customers who just want to be listened to. It's a slower process for a lot of larger Fortune 500 companies who are tiptoeing into a Web 2.0 world and trying to figure out the best of both worlds, so they can listen and respond in an efficient manner. The key thing that you mention is “major source of incoming clients, or the loss of clients.” If your brand is out there all over the web and let’s look at the Hotel industry on sites like TripAdvisor, Yelp.com and others; why not give your current/potential customers a place to voice their concerns, ideas and innovations?

Representing a site like SuggestionBox.com we hear the concerns of both the company side and not airing all their issues in the public’s eye and the customers who just want to be listened to. It’s a slower process for a lot of larger Fortune 500 companies who are tiptoeing into a Web 2.0 world and trying to figure out the best of both worlds, so they can listen and respond in an efficient manner.

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